Help Desk Technician Intern – Entry Level – Part Time – Paid
Source Outdoor Headquarters – Miami, Florida
Provide exceptional service to Mac and PC users achieving service level objectives for responding to and resolving requests
Install and configure Mac and PC hardware, software and peripherals
Install and configure telephony devices such as phones and video conferencing equipment
Complete Mac and PC hardware maintenance and basic repairs
Resolve Mac and PC hardware and software problems
Initiate improvements to raise the quality and efficiency of service to end users
Assist with documenting processes and procedures
Escalate problems to next level of support when necessary
Relay root cause findings to other IT members when appropriate
Assist with special projects
Candidates must be a college juniors or seniors pursuing a degree in Information Systems, Computer Science, or related fields.
Must Read, Write, and Speak Fluent English ( Bi-lingual Preferred)
Knowledge of PC and handheld operating systems hardware and software (Windows and Mac)
Excellent oral and written communication skills
Some experience supporting computers in a networked environment
Some knowledge of wiring/cabling standards for telecommunications equipment
Some knowledge of Microsoft Office products
Some knowledge of Adobe products
Basic understanding of networking topologies and protocols
Ability to manage and prioritize tasks
Able to work in a team environment and take direction.
Able to lift 50+ lbs.
MCSE or similar education
Experience with video conferencing and/or AV systems
Knowledge of one or more operating systems
Experience with media production
Source Outdoor provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Source Outdoor complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
Source Outdoor expressly prohibits any form of workplace harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. Improper interference with the ability of Source Outdoor’s employees to perform their job duties may result in discipline up to and including discharge.